“I certainly didn’t expect you’d do it that way. I wouldn’t have agreed if I’d known,” said my client, her disappointment evident.
One of the toughest things about being a freelancer is when your client is disappointed or upset. Even if you take the time to really understand a client’s needs and properly set expectations, conflict will occasionally arise.
Our first instinct is to go into blame mode. We get defensive. We’ve tried hard. We’ve done everything we could. It’s clearly not our fault.
Or, is it?Continue reading